1. Who can use Zapstro
The Service is intended for businesses and professionals, not for personal or household use. You must be at least 18 years old and authorised to bind the business you register. You are responsible for the accuracy of the information you provide and for all activity under your account, including the actions of the users you invite.
2. Your account
- Keep your login credentials confidential and enable two-factor authentication when available.
- Tell us promptly if you suspect unauthorised access.
- Account administrators control users, permissions, connected channels, AI features and API keys, and are responsible for how they are configured.
3. Plans, free trial and billing
- Free trial. New accounts may start a 3-day free trial of the Starter plan, with reduced AI limits. At the end of the trial, you need to choose a paid plan to keep using the Service. Other plans start as paid subscriptions.
- Prices and currency. Plans are billed in US dollars (USD), monthly or yearly, as shown on our website and in the app at the time of purchase. Amounts shown in other currencies are approximate. Taxes (such as VAT or GST) may be added where applicable.
- Automatic renewal. Subscriptions renew automatically for the same period until cancelled. You authorise us and our payment provider, Stripe, to charge your payment method at each renewal.
- Plan limits. Each plan includes limits on users, connections, AI agents, AI tokens and other resources. To go beyond them, upgrade to a higher plan. Plan changes take effect as shown in the app.
- Meta and third-party fees. Zapstro does not resell WhatsApp messages or add a markup to Meta's fees. Fees charged by Meta for the WhatsApp Business Platform, and any other third-party fees (for example telecom or SMS), are billed by those providers directly to you and are your responsibility.
- Late or failed payment. If a payment fails, we may apply a grace period and then suspend the account until it is settled.
- Price changes. We may change prices with at least 30 days' notice. New prices apply from your next renewal.
4. Cancellation and refunds
You can cancel at any time in the app or by contacting us. Cancellation takes effect at the end of the current billing period, and you keep access until then. Payments already made are non-refundable, including for unused time on yearly plans, except where a refund is required by applicable law.
5. Acceptable use
You agree to use Zapstro lawfully and responsibly. In particular, you must not:
- send messages to people who have not given the consent required by law and by WhatsApp's policies, or send spam or unsolicited bulk messages;
- violate the WhatsApp Business Messaging Policy, WhatsApp Business Terms, Meta Commerce Policy or the rules of any other connected platform;
- send unlawful, fraudulent, deceptive, harassing, hateful or infringing content, or content that sexualises minors;
- impersonate any person or business, or use AI features to mislead people about who they are talking to where the law requires disclosure;
- collect or process sensitive data (such as health data) without a valid legal basis and the safeguards required by law;
- attempt to breach security, probe or overload the Service, reverse-engineer it, or access it by unauthorised means;
- resell or sublicense the Service except under a written partner/white-label agreement with us.
We may suspend or restrict accounts, messages or features that put the Service, our users, Meta or third parties at risk, and will tell you when we can.
6. WhatsApp and other channels
- Official WhatsApp Business Platform (Cloud API). Your WhatsApp Business account and phone number are registered in your company's name under Meta's terms, which you must accept and follow. Meta may review, restrict or disable accounts and message templates at its discretion.
- QR-code connections. Zapstro may offer connections that link a regular WhatsApp or WhatsApp Business app by QR code. These connections are not provided or endorsed by Meta, can stop working at any time and carry a risk of the number being restricted or banned by WhatsApp. They are offered "as is" and you use them at your own risk. For business-critical messaging, use the official Cloud API.
- Other networks and integrations (Instagram, Facebook, LinkedIn, TikTok, YouTube, Threads, Telegram, Google, Stripe, Shopify and others) are provided by third parties. Their availability, rules and fees are outside our control, and features that depend on them may change when they change.
7. AI features
AI agents, suggested replies, BrAIn, transcription, the Creative Studio and other AI features generate content automatically and may be inaccurate, incomplete or inappropriate. You are responsible for configuring your AI agents (instructions, knowledge base, permitted actions), for reviewing outputs where accuracy matters, and for the messages sent on your behalf. Do not rely on AI features alone for medical, legal, financial or other regulated decisions. AI usage is subject to the token limits of your plan.
8. Your data
- You own your Customer Data. You grant Zapstro a limited licence to host, process and transmit it only to provide, secure and support the Service.
- You are the controller of Customer Data and are responsible for having a legal basis to collect and use it, including the consent needed to message your contacts. We act as your processor, as described in our Privacy Policy. A data processing agreement (DPA) is available on request.
- You can export your data while your subscription is active. After the subscription ends, we keep Customer Data for up to 90 days so you can retrieve it, and then delete it, except where we must keep it by law.
9. Our intellectual property
Zapstro, including its software, design, brand and documentation, belongs to us or our licensors. We grant you a non-exclusive, non-transferable right to use the Service during your subscription, within these Terms. If you send us feedback or suggestions, we may use them freely.
10. Availability and support
We work to keep Zapstro available and secure, but the Service is provided online and may be interrupted for maintenance, updates or causes beyond our control, including outages at Meta or other providers. Unless a separate written agreement (such as an Enterprise plan) includes a service level, we do not guarantee uninterrupted availability. Support is provided through the channels shown in the app.
11. Confidentiality
Each party will protect the other's non-public information with reasonable care and use it only for the purposes of these Terms, except where disclosure is required by law.
12. Disclaimer
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee specific business results, deliverability rates or that third-party platforms will accept your messages.
13. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data; and (b) each party's total liability arising from these Terms is limited to the amounts you paid to Zapstro in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations, to breaches of section 5 (acceptable use), or where the law does not allow them.
14. Indemnity
You will defend and indemnify Zapstro against third-party claims, fines and penalties arising from your Customer Data, the messages you send, your use of connected platforms, or your breach of these Terms or of the law.
15. Suspension and termination
You may stop using the Service and cancel at any time. We may suspend or terminate your account if you materially breach these Terms, fail to pay, create legal or security risk, or if required by a platform provider or authority. Where reasonable, we will give notice and a chance to fix the problem first. Sections that by their nature should survive termination (such as payment, data, liability and governing law) will survive.
16. Changes to these Terms
We may update these Terms. We will post the new version here with a new date and, for material changes, notify account holders at least 15 days in advance by email or in the app. If you do not agree, you may cancel before the changes take effect.
17. Governing law
These Terms are governed by the laws of Brazil, and the courts of Jundiaí, São Paulo, Brazil have jurisdiction, without prejudice to any mandatory rights you have under the laws of your country.
18. Contact
AMAZING TECH LTDA · CNPJ 33.115.766/0001-70 · Jundiaí, São Paulo, Brazil. Email: contact@zapstro.com.