Is there a free trial?
Yes. The Starter plan has a 3-day free trial with no credit card. Growth and Business start as paid subscriptions, monthly or yearly.
How much does Zapstro cost?
Starter $39/month, Growth $89/month, Business $199/month, Enterprise custom. Yearly plans cost 10× the monthly price (2 months free). Prices are in USD, charged by card through Stripe. VAT may apply.
Do you charge per message?
No. Zapstro never adds a markup to Meta's fees. Meta bills its WhatsApp fees directly to you, at Meta's price, and your subscription only pays for the software.
Are contacts or messages limited?
No. Contacts and messages are unlimited on every plan. Limits are on users, connections, AI agents and AI tokens.
Can I buy extra users, numbers or AI tokens?
No. There are no add-on seats or packs. Upgrade to a higher plan in Settings › Plan and subscription.
Do I need the official WhatsApp Business API?
No. You can connect by QR code, but we recommend the official Cloud API for business-critical messaging, approved templates, large broadcasts and the verified profile. QR connections aren't endorsed by Meta and carry a risk of restriction.
Whose number is it?
Yours. With the official Cloud API, the WhatsApp Business account and the number are in your company's name. You can leave anytime and keep your number.
What's the 24-hour window?
After a customer's last message you have 24 hours to reply freely, and those replies are free. After that, or to start a conversation, use a template approved by Meta.
Can my number get banned?
Meta decides, so nobody can promise it won't. Bans usually come from messaging people without consent or spam. Message only people who opted in, use approved templates and prefer the official Cloud API.
What can the AI agent do?
Answer questions, book appointments, send quotes, products and the catalogue, move deals and follow up, on WhatsApp and Instagram, in your customer's language. You decide what it's allowed to do.
Is my data used to train AI?
No. AI providers process data under business terms that don't allow training their models on it, and you decide which AI features are active.
Which languages are supported?
The AI replies in the language your customer writes in. The app is available in English, Portuguese, Spanish and Italian.
Can I manage social media in Zapstro?
Yes, on Business: schedule and publish to Instagram, Facebook, LinkedIn, TikTok, YouTube and Threads, and design posts with the Creative Studio.
How do I cancel?
Anytime, in the app or by contacting us. Cancellation takes effect at the end of the billing period and you keep access until then. Payments already made aren't refundable, except where the law requires it.
How do I reach a human?
Message us on WhatsApp and our team picks up, usually within one business day, or email contact@zapstro.com.