Zapstro Help Center
Help Center

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Short, practical guides to set up Zapstro and get the most out of it.

Getting started

Account, team and channels

3 guides
Getting started in 10 minutesCreate your account, fill in your company details, set up sectors and invite your team.2 min read →Connect WhatsApp: official Cloud API vs QR codeThe two ways to connect WhatsApp, what you need from Meta, how Meta's fees work and the risks of QR connections.3 min read →Connect Instagram and FacebookBring Instagram DMs and Facebook Messenger into the inbox, and connect accounts for social publishing.2 min read →

AI & automation

AI agents, chatbots and workflows

2 guides
Set up your AI agentWrite the instructions, add a knowledge base, hand over to a human and understand automatic mode.3 min read →Automations: chatbot, workflows and follow-upsBuild menus and flows, trigger actions from CRM events and follow up automatically, safely.3 min read →

Sales & support

Inbox, CRM, broadcasts and calendar

4 guides
Shared inbox: assign, transfer, notes, quick replies and tagsWork as a team in one inbox: who sees what, handing over conversations, internal notes, quick replies and tags.2 min read →Kanban CRM: pipelines and dealsTurn every chat into a deal: set up stages, move cards, record wins and losses and keep the pipeline healthy.2 min read →Broadcasts with official templates and the 24-hour windowHow WhatsApp's 24-hour window works, what templates are and how to send a broadcast safely.2 min read →Calendar and appointmentsOrganise calendars, let the AI book appointments, share a booking link and send reminders.2 min read →

Marketing

Social media and Creative Studio

1 guides
Social media scheduling and Creative StudioPlan, design and publish posts on every network from one calendar (Business plan).2 min read →

Account & billing

Plans, payments, security and GDPR

2 guides
Plans, billing and cancellationPrices in USD via Stripe, the free trial, upgrades, renewals, invoices and how to cancel.2 min read →Security and privacyRoles and permissions, two-factor authentication, the audit log and GDPR.2 min read →

Troubleshooting & FAQ

Fixes and quick answers

2 guides
TroubleshootingWhatsApp disconnected, template rejected, messages not delivered, AI not answering: what to check.2 min read →Frequently asked questionsQuick answers about plans, WhatsApp, Meta fees, AI, data and support.2 min read →
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